ACS Email Virus Scanning - FAQ

 

1. What is ACS Email Virus Scanning?

2. Do I need to install any special software?

3. What email programs does ACS Email Virus Scan support?

4. Does ACS Email Virus Scan change my email settings?

5. Does ACS Email Virus Scan delay delivery of email?

6. We already have virus scanning. Why do we need ACS Email Virus Scan?

7. Does ACS Email Virus Scan work on Domain Forwarding, and Catch-all?

8. Does ACS Email Virus Scan slow my computer down like desktop virus scanning?

9. If I enable ACS Email Virus Scan, how long before it is activated?

10. How often are the virus definitions checked and updated?

11. How effective is ACS Email Virus Scan in preventing virus attacks?

12. What will happen to my email if it is infected with a virus?

 

 

 

 

 


 

1. What is ACS Email Virus Scanning?

ACS Email Virus Scanning verifies that email and attachments entering and leaving your network are free from viruses and other malicious code.


 

2. Do I need to install any special software?

To use our system you don't need to install or maintain any hardware or software.


 

3. What email programs does ACS Email Virus Scan support?

All email client software is supported, including WebMail.


 

4. Does ACS Email Virus Scan change my email settings?

No, email scanning keeps your original email settings.


 

5. Does ACS Email Virus Scan delay delivery of email?

The scanning of email is done when the email is sent to our servers. It takes approximately 0.1 seconds to scan for viruses using our virus scanning technology.


 

6. We already have virus scanning. Why do we need ACS Email Virus Scan?

Desktop software only protects your network from resident virus attacks and risks associated with floppy disks. A recent study by ISCA labs indicated that almost all viruses are transmitted through email or directly over the Internet.

 

Virus protection at the desktop is important, but even with virus protection at other levels of the network; stored data and computer networks are still vulnerable to attack. In order to ensure that the data on these systems are virus-free, a multi-tier, multi-protocol defense system needs to be implemented. Our service completes the vital defense you will need to protect your systems from email-borne viruses.


 

7. Does ACS Email Virus Scan work on Domain Forwarding, and Catch-all?

Email Virus Scan will scan all domain forwarding and catch-all email if it is forwarded to an email address that has virus scanning enabled.


 

8. Does ACS Email Virus Scan slow my computer down like desktop virus scanning?

No, there is no scanning done by your desktop computer. Email scanning is done at the server level.


 

9. If I enable ACS Email Virus Scan, how long before it is activated?

After we enable the service, it will take less than five minutes to begin scanning your email.


 

10. How often are the virus definitions checked and updated?

Virus definitions are updated on an hourly basis or quicker. Our relationship with our anti-virus supplier also allows us preferential updating. This means that we quickly receive updates, as they are made available.


 

11. How effective is ACS Email Virus Scan in preventing virus attacks?

No anti-virus technology can guarantee 100% success in stopping all viruses. We use the most advanced technology for detecting viruses, including the latest virus definitions to keep your protection levels current.


 

12. What will happen to my email if it is infected with a virus?

In some cases, the entire attachment will have to be removed, but you will still get the text portion of the email.